email attachments not showing up in work item issues.

[Zervos_ Michael]

this is affecting a number of members on my team who are trying to view attached email correspondence to Jira issues. Is this a known issue and is there a fix? emails are attached via outlook plugin "send to issue" feature typically. it appears dragging and dropping emails works better in most cases, but the send to issue feature from Jira cloud has previously worked as well.

thanks

[Vronik]

Hi

Look at this information, maybe can help you

https://support.atlassian.com/jira-service-management-cloud/docs/set-up-how-your-customers-access-attachments/

https://support.atlassian.com/jira/kb/image-attachments-are-not-displayed-in-emails/

https://jira.atlassian.com/browse/JSDCLOUD-4646

Regards