email Notifications

[narendra karnam]

Hello,

We are using a trial version of JIRA(30 days). Even after setting up notification schemes for one of our projects, we are not receiving notification emails related to bugs from JIRA in our gmail accounts. How do we fix this?

[Maya S Chase]

Ok, great, so we know it has something to do with the notification itself. This is a basic functionality, so there's gotta be something that's being overlooked. Did you make sure your assignee's email address is correct on his/her ID? Does your notification scheme specify the action on assignment, or do you have a custom event set? Do you have it sent to the assignee, or to a specific user? If you watch the issue yourself, and add Watchers in that notification, do you get an email? Also try adding yourself as a specific recipient, or add a custom group, add yourself to the group, and then have the group get a notification, see if an email shows up that way. Are you sure your developer isn't filtering out the emails somehow? (Don't laugh, I had a user that insisted the emails weren't arriving, and found out they were all off in a separate folder.) Double-check and make sure your notification scheme is associated with the project in which you are creating the issues.

My apologies if you've already checked all of these, but the more it can be narrowed down, the more likely we can figure out the answer.

[narendra karnam]

Thank you. Things seem to be working now. I appreciate your initiative for answering my questions.

have a great day

[Maya S Chase]

Awesome, glad to help!

[Maya S Chase]

Patricio, I recommend you go through the list of questions I posted above and double-check each one. Make sure you have the notification scheme set to send a notice to current user upon creation. This does work.

I'm guessing outgoing email is not configurable because it's a hosted system - you don't need to configure it, it's already done.

It sounds like you don't have the notification scheme associated with your project, if you aren't getting any of the notifications.

[Jay Glatt]

Hello.... We have the Jira hosted web version and can't get the emails to come through.

I've set up the Project Notifications to use the Default Notification Scheme. The scheme is set to send emails to All Watchers, Reporter and Current Assignee - basically whenever anything is created or changed on the issue. I've tried it several times - no email to anyone.

I've double checked and all emails are correct. Assignments are correct, etc.

I've checked our email firewall and nothing is shown going through it or being blocked.

What's the trick? What am I missing? Help please?

Thanks, Jay

[Patricio Gomez pawelek]

I have the same problem. Did you find any solution???

I have OnDemand Trial (already putted my credit card info, so atlassian will charge me..so this version should work as the non-trial version)

I configured everything right. But never receive an email when I create an issue. Also, option "Outgoing" e-mail does not appear in the configuration (Im in the right section, and only appears the INCOMING MAIL option, nothing else).

Maybe that is the problem. Maybe the trial version dont let you receive notifications when someone creates, updates, closes, etc any issue.

And of course, I DO RECEIVE emails when I go to the Email sectino and send an individual email. So there is no problem with that, but with notifications for issues, NOTHING

Did you find any solution? Or maybe is it true that it only works after the 30 days trial?

Regars,

Patricio Pawel

[Maya S Chase]

Does a test email work? Go to System -> Mail and where your mail server info is set up, there should be a link to "send a test email". If it works, then we can look at the notification scheme setup, and if it doesn't, then you know the problem is in the email setup.

Caveat: I'm using the download version.

[narendra karnam]

Thanks for the answer. I am using onDemand 30 day trial. I have sent the test email from System->mail->send email->. And its working. I have also set up a new notification scheme and edited them as per our requirements. However when I actually create a bug and assign it to a developers, Jira is not sending an email notification to the Developer's email id. Thats the issue. Can you please help.