eceive this error (error.no-permission) when trying to remove the Jira Software Application access u

[James Correll]

Recently received Jira Admin access.

And receive this error (error.no-permission) when trying to remove the Jira Software Application access under User managment for a particular user that has never signed into their account.

 Thanks

James Correll
804-543-1537

[Tomislav Tobijas]

Hi @James Correll ,

Just a note first > this is a public forum, so just keep this in mind when sharing confidential or personal data ⚠️

Now, for the issue itself... It might be the case that the user's access to Jira is being granted through a group that you don't have permissions to modify 👀 Or through a provisioned group managed by your IdP (such as via SCIM).

I'd recommend taking a look at which groups the user is in and which groups are granting the user access to Jira.

Also, here's a link to official Atlassian Support where you can raise a support ticket and the support team will guide you on how to troubleshoot this: Atlassian Support 

Cheers,
Tobi