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downloaded html file from jira is not opening properly in all the browsers and not able to scroll

Megha Gupta
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July 30, 2019

We have attached the html file in jira test cases but when we download the file and try to open then its not opening properly.

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Milan Chheda [INFOSYSTA]
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July 30, 2019

Can you please share more details:

  1. What error do you see when you try to open the file?
  2. Can you attach the original file here or a screenshot of your HTML?
  3. If it's throwing some error, please share the log details from atlassian-jira.log file
Megha Gupta
I'm New Here
I'm New Here
Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
July 30, 2019

Ans1: File is opening but some of the nodes are not opening and not able to scroll also.

 

Ans2: You can see the below attached sceenshots. first one is After downloaded file, it is not able to scroll in chrome browser and second file is Original one.

AfterDownload.PNGoriginal.PNG

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