delete account

[Wendy van Willenswaard]

Hello,

I cannot delete my Atlassian account.

I receive this error:

"User is last billing admin of a transaction account that has one or more active entitlements.
User is last billing admin of a transaction account that has one or more non-cancelled subscriptions."

I have already:

• Cancelled all subscriptions.

• My trial has ended.

• My organization is empty.

• Billing is empty (no payment methods, no invoices, no billing profiles).

• I am the only billing admin.

• Goals, Rovo and Teams are still shown as Free, but I cannot remove them.

I also cannot submit a support ticket.

Can an Atlassian staff member help remove the remaining billing/admin associations so I can delete my account?

Thank you.

[Ayush Sharma]

The same thing is happening with me and it is irritating that there's no manual review for this support ticket, an issue which is a deliberate attempt to keep you hooked in the app until you purchase it.

[Arkadiusz Wroblewski]

Hello @Wendy van Willenswaard 

Please use no Login form in Incognito Window.

Atlassian Support: Pricing, Billing, & Licensing | Atlassian

Best,

Arek🤠

[Ayush Sharma]

I've tried to raise a support request that way. I hope after a fortnight, I won't be able to appear on the sites with my name, but rather as a deleted user. Thanks for sharing though!