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delete account

ProlocoSormano
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July 9, 2026

please help me in deleting this account 

prolocosormano.atlassian.net
i made a profile by an error

2 answers

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ProlocoSormano
I'm New Here
I'm New Here
Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
July 9, 2026

Screenshot 2026-07-09 150428.pngthis message appears

Gor Greyan
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July 9, 2026

Dear @ProlocoSormano

https://support.atlassian.com/subscriptions-and-billing/docs/cancel-a-subscription/

First, you need to cancel the subscription you have, then delete the account.

ProlocoSormano
I'm New Here
I'm New Here
Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
July 9, 2026

as you can see i don't have any subscription

the subscpription i have are already inactiveScreenshot 2026-07-09 152352.pngScreenshot 2026-07-09 152512.png

Gor Greyan
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July 9, 2026

@ProlocoSormano

It can take some time for Atlassian to process cancellation requests fully. After requesting cancellation, your subscriptions remain active until the next billing date. Then they are put into an Inactive state. The data is kept for a period of time in case you change your mind and want to reactivate it. Then it is permanently deleted.

Until it is permanently deleted, you may still be considered the billing admin for an account.

If you want to try to expedite the process, you can contact the Atlassian Billing, Licensing, Pricing support team through this link.

https://www.atlassian.com/company/contact/purchasing-licensing#/

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Gor Greyan
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July 9, 2026

Hi @ProlocoSormano

Welcome to the Atlassian Community!

https://support.atlassian.com/atlassian-account/docs/delete-your-atlassian-account/

You can find this documentation, where it is described how to delete your account.

ProlocoSormano
I'm New Here
I'm New Here
Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
July 9, 2026

this message appearScreenshot 2026-07-09 150428.png

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