deactivated plan

[정다희]

I was using PREMIUM and it was deactivated I want to access the project and change my plan to free, but it doesn't work. What should I do?

[Andy Heinzer]

Hi @정다희 

I see you have created a support case over in https://getsupport.atlassian.com/servicedesk/customer/portal/74/GROWTH-101114 I would recommend following up in that case with some additional information about which Atlassian Cloud site this is for.  From what I can see, as a site-admin you should be able to change the plan for your site.

Andy

[Sebastian Krzewiński]

Hi @정다희 

You should be able to do that from admin.atlassian.com. If not, please contact with Atlassian support (support.atlassian.com). They will help you.

Regards,
Seba