create jira issue v3 - not working

[Manjunath CM]

I am unable to create a Jira Story from one of my Copilot Studio topic flows.

It is not clear whether the problem is with the Jira API design or with Copilot Studio itself.

I am specifically stuck on how to pass the summary and description fields when using the Create a new issue (V3) action.

The documentation and in-product guidance are very limited, which makes it difficult to understand and resolve these errors.

Can someone please help by explaining how to pass the bare minimum required fields, such as summary and description, in the Item payload so that a Jira Story can be created successfully?

Thanks !

[Rudy Holtkamp]

@Manjunath CM , also be aware that if you use a user token you need to use the as base URL:

<yoursite>.atlassian.net/rest/api/3/issue

But if you use a service account, the URL is different:

https://api.atlassian.com/ex/jira/<CLOUD_ID>/rest/api/3/issue

[Manjunath CM]

@Rudy Holtkamp 

I have created new connection using Jira API token on Jira Connector.

And using URL in the format.. 

<yoursite>.atlassian.net/rest/api/3/issue

[Tomislav Tobijas]

Hey @Manjunath CM ,

If you're looking at the official documentation, the minimum required fields in (general) payload are:

• project (by key or id)

• issuetype (by name or id, e.g., "Story")

• summary

• description (this might be optional as well)

Few tips here:

• If your Story issue work type or project space has additional required fields (custom fields, components, etc.), you must include those as well, or the API will return an error.
• If you get "unknown fields" or similar errors, ensure the fields are present on the Create Work Item screen for that work type and space.

Can you maybe share which errors you're getting when you try to post a payload?

Cheers,
Tobi

[Manjunath CM]

@Tomislav Tobijas 

I don’t want to pass any custom fields and just want to try creating a Jira ticket using the bare minimum values with Create a new issue (V3).

My understanding is that project, issue type (ID), and summary are the mandatory fields required for issue creation, and I’d like to know if this is correct.

I’m unable to assign any value to Item since it is a dynamic type.

I’m new to agent creation, so apologies if I’m missing something basic.

[Tomislav Tobijas]

Hmm @Manjunath CM 🤔

I haven't used Microsoft's suite that much, but this "item" field might be the place where you provide the details for the Jira item you want to create.

From what I've managed to find:

This field should be formatted as an object containing the minimum required fields for issue creation:

• summary: The title of the issue.

• description: (optional, unless required by your Jira configuration)

• Any other required fields for your project/issue type (e.g., custom fields, if configured as required in Jira).

So, "item" might need to look like: 

{
"summary": "Your summary here",
"description": "Your description here"
}

Again, I haven't built something like that with Power Automated or Copilot Studio to know if this is the right course, but you could try it out.

Potentially, people in the Developer community could know more and help out when it comes to troubleshooting it.

[Manjunath CM]

@Tomislav Tobijas / @Rudy Holtkamp 

any reference to do this with power automate ? request you to share

Because i tried doing this with power automate, but the link is not getting established

Topic Design

  

in Powerautomate, it expects values in text_1.

[Tomislav Tobijas]

@Manjunath CM I'm really not sure. :/ Sorry.
Wanted to try it out right now, but I don't have Power Automate Premium license in order to test "Create a new issue (V3)" action...

I'd probably again point out to Developer community to see if anyone out there did this integration.

I usually manage Entra ID, and I did set up a few Teams workflows, but that's the furthest I got when it comes to the Microsoft suite and integration with Atlassian. 👀