create an issue template in description

[Preem Prakassh Dayaal]

Hi Team 

I need one urgent help 

My requirement is as below 

1. whenever an issue gets created I need to have a default set of format in the description field example 

Problem 

Solution 

etc

Can someone pls suggest how to go about ? 

[Kate Pawlak _Appsvio_]

Hi @Preem Prakassh Dayaal ,

You can use our app, Issue Templates Agent for Jira, to achieve your goal. You can define as many templates as you need for projects and issue types. Then, when your user opens a Create issue dialog, all fields will be automatically filled (if you set a template as default for this issue type), or he can select a needed template from the Template select custom field. It's so easy to configure and use.

Using this app, you don't have to change your Jira configuration.

Best regards,

Kate

[Preem Prakassh Dayaal]

Also , how to avoid missing out on those details that are already in the existing description field. How to handle them ? They will get lost or hidden , please suggest .How can I manage it only for newly created ones

[Karim ABO HASHISH]

hi @Preem Prakassh Dayaal 

for the existing tickets, you can simply create an automation rule with a scheduled JQL trigger to copy the value of the system field description to the new custom field description (check illustration below)

project = yourprojectkey and "Description[Paragraph]" is empty

Let me know if further elaboration is needed. Good Luck.

Cheers,

Karim

[Preem Prakassh Dayaal]

Hi Karim

I have done the above steps 

Now the description field is appearining which is the custom field however default value is not appearing , can you please suggest ? 

Regards

Preem

[Karim ABO HASHISH]

Hi @Preem Prakassh Dayaal 

Please check the below steps for illustration.

Let me know how it went for you.

Cheers,

Karim

[Karim ABO HASHISH]

hi @Preem Prakassh Dayaal 

it's not possible to add default value for System Field Description.

Alternatively, you can do the below to fulfill  your needs.

1. Create a new custom field (Paragraph) with the same name "Description"
2. Add a default value for the newly created custom field
3. Remove the system field Description from your screens Create/Edit/View
4. Add the newly created custom fields to the screens Create/Edit/View

Let us know if you need more elaboration with the proposed steps.

Cheers,

Karim

[Preem Prakassh Dayaal]

thanks Karim , let me try this option