create a site

[Zachi Fernaldes]

I get this error when trying to first login and get new domain site.

"Something went wrong on our end. Please try again. If this keeps happening, contact support. (Issue ID for Atlassian use: Trace ID:...)"

[Varun Chillamcharla]

Hi Zachi,

Same generic backend error I've now seen reported four times in the past several days, genuine ongoing issue on Atlassian's side, not something wrong with your input.

Try retrying a few times or a different browser/incognito first. If it keeps failing, use the "contact support" link in the error and reference your Trace ID, fastest path given how many people are hitting this right now.

Worth checking status.atlassian.com too in case they post an incident once enough reports come in.

[Tomislav Tobijas]

Hi @Zachi Fernaldes ,

As an alternative, could you try creating the site directly through Atlassian Administration?

Go to admin.atlassian.com and, if you already have an organization:

1. Select your organization.

2. Go to Apps → Atlassian apps.

3. Select Add app.

4. Choose Jira and follow the prompts to create the new site.

If you don't have an organization yet, you can create one first and then add Jira from there.

If you still receive the same error when trying it through Atlassian Administration, I would recommend contacting Atlassian Support (you can use this channel) and including the Trace ID shown in the error message, as this should help them investigate what is happening on the backend.

Hope this helps! 🙂

Cheers,
Tobi