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company mail or personal mail can't receive verification code from ATLASSIAN

Henry_ Jia
December 26, 2025

On Dec 27th,8:00~10:30 Beijing time, the company mail address or personal mail address:  can't receive verification code from Atlassian, the note showed altanssian has already sent the verification code. but actually not, nothing comes to my mails.

1 answer

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Kishan Sharma
Community Champion
December 26, 2025

Hi @Henry_ Jia 

It is likely that your instance was impacted by the incident - Outbound Email, Mobile Push Notifications, and Support Ticket Delivery Impacting All Cloud Products, which stands to be resolved as on Dec 272025 - 05:20 UTC

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