client didn't see our comments on their tickets

[yosser.mahfoudh]

Hi community ,

Our client didn't see our comments on their tickets that they have raised . please we need help 

[Yevgen Lasman]

If you are using Jira Service Desk, make sure you're posting your replies as replies to customer but not internal comments.

However, if you are using Jira Software and "customer" is just another Jira user, you may need to check Issue Security Levels in the project, as they may affect the ability to view issues within the project.

[Cody Stevens]

From the tags on the post, I am assuming you are using Jira Software. As mentioned above, you should check the issue security level to verify that the user has access to the issue. You should also look at your permission scheme to verify that they have access to the project and the ability to add comments.

Another thing that could be a problem is your notification scheme. Here you can set when the reporter, assignee, etc. get notifications. If the user that is not seeing comments doesn't fall into any of the criteria in your notification scheme and they are not watching the issue, then the only thing that will notify them is if they are @ mentioned.