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change email

o_skirnevskyi
June 2, 2026

I deleted a separate Atlassian account associated with alex@someaccount.com and it is currently in the 14-day recovery period. I am now trying to change the email address of my primary Atlassian account from trueAccount@bla-bla.com to alex@someaccount.com. The email change request is accepted and shows "Update pending verification", but the verification email never arrives at alex@someaccount.com. Could you please help whether the address is on a suppression list or still blocked by the deleted account?

1 answer

1 vote
Shalini Pradhan
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
June 2, 2026

Hello @o_skirnevskyi ,

Good day! Welcome to Atlassian Community :)

Please reach out to our support team here: https://support.atlassian.com/contact/ and share the user details, they will validate.

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