cant create issue, "must match your project and filters, and and have a status that’s assigned..."

[William Fanning]

I am just starting out and haven't changed anything ... but I can't make a simple issue appear on the board ... this makes no sense as I am just following their automated prompts and filling in the required fields.

Here is the video of what I am seeing:  https://jumpshare.com/v/bKlYEYg9EpzUWp4iJFTG

Here is the message:
"For issue GDTM-4 to be visible, it must match your project and filters, and have a status that’s assigned to the board."

Thank you! This is very frustrating for someone just starting out. And searching the error message simply repeats the error message :-/ 

[Trudy Claspill]

Hello @William Fanning 

The issue you are creating in your video is an Epic. Epic type issues don't display on a Team Managed Software Project Kanban board as cards. If you go to the Backlog option in the panel on the left...

...and either press E or pull down the Epic filter and enable Show Epic Panel, then you will see a panel on the left only in the Backlog screen showing a list of the Epics.

You can see Epics on the Board view as headers for swimlanes if you choose Group By: Epics

Or, if you have Group By None then you will see the Summary of each issue's parent Epic displayed in the issue's card.

[William Fanning]

This is so thorough and helpful. Thank you so much, checking now ... 

[William Fanning]

but wait ... @Trudy Claspill ... the issue is not just with epics ... i can't create a task either: https://jumpshare.com/v/9cOE7jWctZXLjTyRkVdN 

Thoughts? Thank you 🙏

[Trudy Claspill]

With a Team Managed project Kanban board the issues may be in the Backlog or on the Board. When you create the issue by using the blue Create button, the issue will automatically be placed in the Backlog (when the Backlog feature is enabled), even if you are viewing the Board when you click the blue Create button. You should see those Tasks in the Backlog screen in the issues listed under the heading "Backlog".

On the Backlog screen you can then drag those issues upwards and drop them in the list area under the heading "Board".

If you want the issue to be created directly in the board use the +Create Issue option that shows within the column. The option appears statically in the left-most column. For the other columns you have to hover your mouse at the bottom of the column to make it appear.

You can also use the +Create Issue option that shows at the bottom of the list section labeled "Board" on the Backlog screen.

[Trudy Claspill]

I'm glad I could help you!

If your questions have been answered, please consider clicking on the Accept Answer button above my first response, which will mark your post as Solved.

[William Fanning]

@Trudy Claspill ok so your answers were so clear and direct ... but it looks like my interface is different ... leaving me without solutions still. 
 
https://jumpshare.com/v/jAe4ux8REzPZCLbu1JZj 

In the video you will see:

- no board panel in the backlog screen (for the drag and drop)

- no create issue option on the board screen (in-view or via hover)

Very strange! Any thoughts? Thank you!! 

[Trudy Claspill]

Are there any other users of your Jira instance? Do they have the same experience?

Have you tried a different browser application? Have you tried a private browser window? Have you tried clearing the cache for your browser?

[William Fanning]

√ cleared cookies, no change

√ same on safari and chrome


checking what my colleague sees now ... 


So this is pretty weird then right?? 

[Trudy Claspill]

Correct answer is in your other post at

https://community.atlassian.com/t5/Jira-questions/my-jira-platform-seems-to-be-missing-key-elements/qaq-p/2751187

[William Fanning]

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