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cannot open <redacted>/CLOUDINF-2201

Jiming Liu
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August 4, 2026

Go no access when opening ticket: You do not have permission to view this request <redacted - removed link>

2 answers

1 vote
Mikael Sandberg
Community Champion
August 4, 2026

Hi @Jiming Liu,

Welcome to Atlassian Community!

This would be a question for your JSM admin, this community is made up of mainly Atlassian customers and as such we do not have access to other customers instances. 

I removed the link and changed the title a bit, this is a public forum so you should be cautious posting links to your instance.

0 votes
Marc -Devoteam-
Community Champion
August 5, 2026

Hi @Jiming Liu 

Welcome to the community.

Here on the portal we can't grant access to instances. This is a public community forum for users of Atlassian product to help each other, but we can't access instances or grant access to instances.

Not even official Atlassian Support will honour such a request.

You will need to contact an admin of the instance or the IT department of the company the instance belongs to.

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