Hi @sw ,
Based on the error you're seeing, this is likely related to your network environment or browser configuration. Here are 3 concise steps for self-troubleshooting:
Check VPN or Proxy Settings
- If using a VPN, switch to Global Mode or try a different node. If not, try enabling one to ensure a stable connection to Atlassian’s auth servers and reCAPTCHA.
Use "Incognito Mode"
- Open an Incognito window (
Ctrl+Shift+N) to rule out local cache issues and ensure browser extensions aren't blocking necessary API requests.
Test on a Different Network
- Connect your computer to a mobile hotspot or try a different Wi-Fi network. This helps rule out restrictions from specific firewalls or unstable network routing.
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