cancel accountt

[Jolyne Marcato]

hello i try to cancel  my account on jira and came out this message that I cannot cancel it : what i have do to?

• User is last billing admin of a transaction account that has one or more active entitlements."

[Rilwan Ahmed]

Hi @Jolyne Marcato ,

Atlassian blocks the deletion of personal data for primary billing contacts and primary technical contacts to ensure that customers can maintain a business relationship without losing access. If you’re an individual user who’s also the primary technical or billing contact for a site and you want to delete your Atlassian account, you’ll need to either assign another person to be the primary technical or billing contact or delete your site.

More details in https://support.atlassian.com/atlassian-cloud/kb/deleting-your-atlassian-account-when-you-are-the-billing-or-technical-contact/

[Trudy Claspill]

Hello @Jolyne Marcato 

Welcome to the Atlassian community.

Adding to what @Rilwan Ahmed said, if you had set up a subscription to Jira and have recently cancelled your subscription, it will take some time for Atlassian to process that cancellation and finally delete the related subscription data. Until that is complete you will remain ad the billing admin for the subscription and will not be able to delete your user account.

You can access https://admin.atlassian.com/billing to see where you are associated as a billing admin to a subscription.