can't changed password

[sh.park]

One of my staff members;  woo's father received "change password reset  emails" from JIRA  cloud. and DO reset password. but he still could not login that using he changed new password  

could you help me to reset the password Atlassian side?

woo's father details are being

Name: woos_father
Email: woos_father@alticast.com

[Angélica Luz]

Hello @sh.park,

Welcome to Atlassian Community!

I see that Woos logged in yesterday on the site. Is everything working as expected?

If they are still facing this issue, can you please let us know what error they are facing when trying to log in?

Please, ask them to also try to log in on id.atlassian.com and to try using another browser.

Regards,
Angélica