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can't changed password

sh.park
I'm New Here
I'm New Here
Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
May 12, 2020

One of my staff members;  woo's father received "change password reset  emails" from JIRA  cloud. and DO reset password. but he still could not login that using he changed new password  

could you help me to reset the password Atlassian side?

woo's father details are being

Name: woos_father
Email: woos_father@alticast.com

1 answer

0 votes
Angélica Luz
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
May 14, 2020

Hello @sh.park,

Welcome to Atlassian Community!

I see that Woos logged in yesterday on the site. Is everything working as expected?

If they are still facing this issue, can you please let us know what error they are facing when trying to log in?

Please, ask them to also try to log in on id.atlassian.com and to try using another browser.

Regards,
Angélica

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