calendar-notification@google.com bounce backs

[Rob Pearson]

We use Google Calendar recurring events to automate some ticket generations.  After a recent update I noticed the account we use for that was getting spammed with delivery emails to calendar-notification@google.com that couldn't go through.  Is there a setting in JIRA so it won't email that address when it is emailing the others that are part of the ticket?

[Andy Heinzer]

Perhaps you have a service desk project on this instance that has enabled public signup.  In which case, any message sent to your inbox of that project could have the ability to create a new account for that unique email address.

If that is the case, I would recommend that you go into your User Management page (Gear Icon -> User Management or /secure/admin/user/UserBrowser.jspa ), then find this specific account of calendar-notification@google.com and edit the account to uncheck the 'Active' option. 

This will disable the account in your Jira instance site-wide.  Disabled accounts will not have Jira notifications sent to them from Jira, nor will Jira process any incoming email that comes from a disabled account/address.

[Rob Pearson]

This was the case, but I can't disable it otherwise it won't create the ticket and it errors out.  I am not sure what changed in my setup because we weren't getting them before, but I have just filtered out all these bounce back emails for the time being.  Not sure what a more efficient way to fix this would be.

[Rob Pearson]

By public signup do you mean the option in the mail handler to create a user?

**Create UserseIf a message comes from an unrecognised address, create a new Jira user with the user name and email address set to the 'From' address of the message.
The password for the new user is randomly generated, and an email is sent to the new user informing them about their new account in Jira.**

This is not selected, but they are a user in the system, but I am not sure that is new.  I will try to make them inactive and see if that helps.