blocking emails

[Sangmi Choung]

To Whom It May Concern:

Hello, I'm using Jira to manage tasks of answering emails among my team. 

There are few email addresses that I wish to not be registered in the queues. 
Could you tell me how I can block certain email addresses?

Thank you.

Sangmi

[Krisztian Kovacs]

hi there,

are you talking about 'user management'? as in you don't want certain users to register? or are these incoming emails?

[Sangmi Choung]

Hi Krisz,

thanks for replying. We often bcc ourselves when ever we reply to our incoming emails of customers, and I'd like to set it so that we don't see our bcc messages coming from our own email addresses. Does this make sense?

[Krisztian Kovacs]

so an incoming email creates a jira issue, then you answer but you don't want notifications of that?

[Sangmi Choung]

we don't want it in the queue list

[Krisztian Kovacs]

there is no way to filter the queue list in Jira, your best bet is to figure out a notification scheme that notifies the right people but leaves your BCCs alone, if that makes sense.

You could maybe restrict notifications for the reporter only.

[Sangmi Choung]

hmm... ok, I'll see if I can work that out.... thanks Krisz!

[Krisztian Kovacs]

no worries,

let me know about the progress, it's quite an interesting issue you're having.

Also: would you be okay with accepting my answer if you found it useful. It helps other to see bette what's up on the forum.

Cheers,
Krisz