automation trigger - When a new "Work item" is created (any type) in a specific EPIC i want an email

[Spencer Hudson]

HI Guys, 

Ive created a form which creates "Work items" that are placed inside EPIC "P10-420" ... what i'm trying to setup is for an automation to see new items being added into that epic and then to email myself. 

i'm guessing i'm making a simply error ... ? 

[Chris Berry]

Hi, I created my own rule and tested it. You'll get an email any time a child is added to the epic OR any time the child is updated and it will give you the details of what changed. 

Then: Send email

subject: {{issue.key}} updated: {{issue.summary}}

Content:

Issue {{issue.key}} in Epic {{issue.parent.key}} was updated.

Summary: {{issue.summary}}
Updated by: {{initiator.displayName}}

{{#changelog.summary}}
Summary changed from "{{fromString}}" to "{{toString}}"
{{/}}

{{#changelog.description}}
Description was updated.
{{/}}

{{#changelog.assignee}}
Assignee changed from "{{from.displayName}}" to "{{to.displayName}}"
{{/}}

{{#changelog.priority}}
Priority changed from "{{fromString}}" to "{{toString}}"
{{/}}

{{#changelog.status}}
Status changed from "{{fromString}}" to "{{toString}}"
{{/}}

[John Funk]

Hi Spencer,

So, what error are you getting? What is not happening that you would expect to happen? Can you share the audit log of when it should/does get executed? 

[Duc Thang TRAN]

Hello @Spencer Hudson 

Please remove "" betwen "P10-420"
something like this 

Hope this can help :)

[Marc -Devoteam-]

Hi @Spencer Hudson 

To prevent timeing issues, also don't use a condtion on the trigger, but a separate condition and use the "Related work items condition"

There use the parent option and a JQL like; key= P10-420

[Rudy Holtkamp]

If you do this, make sure that the scope of the rule is set to include all work items that can be part of the parent item.