associating customer request types to components -

[nat]

anyone know of something similar to "issueTypeToComponents" to assign component values based upon "customer request type" as opposed to issue types?

[Bill Sheboy]

Hi @nat 

Where is your customer request type information stored?  If that is in another field, you could use automation rules to assign based upon that information.

Here is the documentation on automation rules:

https://support.atlassian.com/jira-software-cloud/docs/automate-your-jira-cloud-processes-and-workflows/

And here are some use case examples, including one showing auto-assigning issues based upon criteria that you define:

https://www.atlassian.com/software/jira/guides/expand-jira/automation-use-cases

Best regards,

Bill

[nat]

thank you - however - I am trying to customize the list of available components based upon the customer request type which was chosen - assigning is not my concern - i already have behaviors which do that based upon the issue type selected - now i need to do it based upon the customer request type selected

[Bill Sheboy]

Thanks for clarifying!  I do not believe that is possible with out-of-the-box Jira Cloud.  There may be something for sale in the marketplace to do it...or, you could build something using the REST API, and that might be much more complicated to do.

__Bill

[nat]

- we're on Jira server - not Cloud - but still in search of solution