an OOPS is happened when using Jira

[jianfeng yu]

my system is CentOS7.4, I don't install an exatra JDK; after I install Jira successfully, thent to create a new project and users;

then when I click "Project" into the tool menu, an OOPS error is happened, then I checked the Jira log and shown as below:

2019-05-30 05:10:16,393 Caesium-1-4 ERROR      [c.a.scheduler.core.JobLauncher] Scheduled job with ID 'CompatibilityPluginScheduler.JobId.hipchatInstallGlancesJob' failed
com.atlassian.activeobjects.internal.ActiveObjectsInitException: bundle [com.atlassian.plugins.base-hipchat-integration-plugin-api]
        at com.atlassian.activeobjects.osgi.TenantAwareActiveObjects$1$1$1.call(TenantAwareActiveObjects.java:106)
        at com.atlassian.activeobjects.osgi.TenantAwareActiveObjects$1$1$1.call(TenantAwareActiveObjects.java:97)
        at com.atlassian.sal.core.executor.ThreadLocalDelegateCallable.call(ThreadLocalDelegateCallable.java:38)
        at java.util.concurrent.FutureTask.run(FutureTask.java:266)
        at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1149)
        at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:624)
        at java.lang.Thread.run(Thread.java:748)
Caused by: com.atlassian.activeobjects.internal.ActiveObjectsSqlException: There was a SQL exception thrown by the Active Objects library:
Database:
        - name:MySQL
        - version:5.7.26
        - minor version:7
        - major version:5
        - name:MySQL Connector Java
        - version:mysql-connector-java-5.1.47 ( Revision: fe1903b1ecb4a96a917f7ed3190d80c049b1de29 )
com.mysql.jdbc.exceptions.jdbc4.MySQLSyntaxErrorException: REFERENCES command denied to user 'jiradbuser'@'gitlab2' for table 'AO_5FB9D7_AOHIP_CHAT_LINK'
        at com.atlassian.activeobjects.internal.EntityManagedActiveObjects.migrate(EntityManagedActiveObjects.java:53)
        at com.atlassian.activeobjects.internal.AbstractActiveObjectsFactory$1.doInTransaction(AbstractActiveObjectsFactory.java:77)
        at com.atlassian.activeobjects.internal.AbstractActiveObjectsFactory$1.doInTransaction(AbstractActiveObjectsFactory.java:72)
        at com.atlassian.sal.core.transaction.HostContextTransactionTemplate$1.doInTransaction(HostContextTransactionTemplate.java:21)
        at com.atlassian.jira.DefaultHostContextAccessor.doInTransaction(DefaultHostContextAccessor.java:50)
        ... 2 filtered
        at java.lang.reflect.Method.invoke(Method.java:498)
        at com.atlassian.plugin.util.ContextClassLoaderSettingInvocationHandler.invoke(ContextClassLoaderSettingInvocationHandler.java:26)
        at com.sun.proxy.$Proxy425.doInTransaction(Unknown Source)
        ... 2 filtered
        at java.lang.reflect.Method.invoke(Method.java:498)
        at com.atlassian.plugin.osgi.bridge.external.HostComponentFactoryBean$DynamicServiceInvocationHandler.invoke(HostComponentFactoryBean.java:131)
        at com.sun.proxy.$Proxy425.doInTransaction(Unknown Source)
        at com.atlassian.sal.core.transaction.HostContextTransactionTemplate.execute(HostContextTransactionTemplate.java:18)
        ... 2 filtered
        at java.lang.reflect.Method.invoke(Method.java:498)
        at org.springframework.aop.support.AopUtils.invokeJoinpointUsingReflection(AopUtils.java:343)
        at org.eclipse.gemini.blueprint.service.importer.support.internal.aop.ServiceInvoker.doInvoke(ServiceInvoker.java:56)
        at org.eclipse.gemini.blueprint.service.importer.support.internal.aop.ServiceInvoker.invoke(ServiceInvoker.java:60)
        at org.springframework.aop.framework.ReflectiveMethodInvocation.proceed(ReflectiveMethodInvocation.java:185)
        at org.springframework.aop.support.DelegatingIntroductionInterceptor.doProceed(DelegatingIntroductionInterceptor.java:136)
        at org.springframework.aop.support.DelegatingIntroductionInterceptor.invoke(DelegatingIntroductionInterceptor.java:124)
        at org.springframework.aop.framework.ReflectiveMethodInvocation.proceed(ReflectiveMethodInvocation.java:185)
        at org.eclipse.gemini.blueprint.service.util.internal.aop.ServiceTCCLInterceptor.invokeUnprivileged(ServiceTCCLInterceptor.java:70)
        at org.eclipse.gemini.blueprint.service.util.internal.aop.ServiceTCCLInterceptor.invoke(ServiceTCCLInterceptor.java:53)
        at org.springframework.aop.framework.ReflectiveMethodInvocation.proceed(ReflectiveMethodInvocation.java:185)
        at org.eclipse.gemini.blueprint.service.importer.support.LocalBundleContextAdvice.invoke(LocalBundleContextAdvice.java:57)
        at org.springframework.aop.framework.ReflectiveMethodInvocation.proceed(ReflectiveMethodInvocation.java:185)
        at org.springframework.aop.support.DelegatingIntroductionInterceptor.doProceed(DelegatingIntroductionInterceptor.java:136)
        at org.springframework.aop.support.DelegatingIntroductionInterceptor.invoke(DelegatingIntroductionInterceptor.java:124)
        at org.springframework.aop.framework.ReflectiveMethodInvocation.proceed(ReflectiveMethodInvocation.java:185)
        at org.springframework.aop.framework.JdkDynamicAopProxy.invoke(JdkDynamicAopProxy.java:212)
        at com.sun.proxy.$Proxy1011.execute(Unknown Source)
        at com.atlassian.activeobjects.internal.AbstractActiveObjectsFactory.create(AbstractActiveObjectsFactory.java:72)
        at com.atlassian.activeobjects.internal.DelegatingActiveObjectsFactory.create(DelegatingActiveObjectsFactory.java:32)
        at com.atlassian.activeobjects.osgi.TenantAwareActiveObjects$1$1$1.call(TenantAwareActiveObjects.java:102)
        ... 6 more
Caused by: com.mysql.jdbc.exceptions.jdbc4.MySQLSyntaxErrorException: REFERENCES command denied to user 'jiradbuser'@'gitlab2' for table 'AO_5FB9D7_AOHIP_CHAT_LINK'
        at sun.reflect.NativeConstructorAccessorImpl.newInstance0(Native Method)
        at sun.reflect.NativeConstructorAccessorImpl.newInstance(NativeConstructorAccessorImpl.java:62)
        at sun.reflect.DelegatingConstructorAccessorImpl.newInstance(DelegatingConstructorAccessorImpl.java:45)
        at java.lang.reflect.Constructor.newInstance(Constructor.java:423)
        at com.mysql.jdbc.Util.handleNewInstance(Util.java:425)
        at com.mysql.jdbc.SQLError.createSQLException(SQLError.java:944)
        at com.mysql.jdbc.MysqlIO.checkErrorPacket(MysqlIO.java:3978)
        at com.mysql.jdbc.MysqlIO.checkErrorPacket(MysqlIO.java:3914)
        at com.mysql.jdbc.MysqlIO.sendCommand(MysqlIO.java:2530)
        at com.mysql.jdbc.MysqlIO.sqlQueryDirect(MysqlIO.java:2683)
        at com.mysql.jdbc.ConnectionImpl.execSQL(ConnectionImpl.java:2491)
        at com.mysql.jdbc.StatementImpl.executeUpdateInternal(StatementImpl.java:1552)
        at com.mysql.jdbc.StatementImpl.executeLargeUpdate(StatementImpl.java:2607)
        at com.mysql.jdbc.StatementImpl.executeUpdate(StatementImpl.java:1480)
        at org.apache.commons.dbcp2.DelegatingStatement.executeUpdate(DelegatingStatement.java:234)
        at org.apache.commons.dbcp2.DelegatingStatement.executeUpdate(DelegatingStatement.java:234)
        at net.java.ao.DatabaseProvider.executeUpdate(DatabaseProvider.java:2245)
        at net.java.ao.DatabaseProvider.executeUpdateForAction(DatabaseProvider.java:2301)
        at net.java.ao.DatabaseProvider.executeUpdatesForActions(DatabaseProvider.java:2273)
        at net.java.ao.schema.SchemaGenerator.migrate(SchemaGenerator.java:91)
        at net.java.ao.EntityManager.migrate(EntityManager.java:128)
        at com.atlassian.activeobjects.internal.EntityManagedActiveObjects.migrate(EntityManagedActiveObjects.java:51)
        ... 44 more

[Earl McCutcheon]

Hello,

It looks like the Jira job handler is failing on an Hipchat integration module, which is part of a bundled plugin.

The error you are running into looks like it is hitting a dependency error on a disabled bundled plugin very similar to but not exactly the same as what is described in the following KB article:

• All JIRA pages fail to load after disabling Atlassian Hipchat Integration Plugin Core

Basically a disable module or portion of that modules integration did not start correctly and jira is attempting to pull up the HC module during the page load, because the module is disabled it isn’t available so the error is thrown.

The same method mentioned in the KB above should help locate the disabled bundled plugin, with some additional details on re-enabling disabled plugins int he following kb article as well:

• JIRA application does not start due to disabled bundled plugin

Also I would recommend checking the latest start up logging as well for a section titled "FAILED Plugin Report" that if present should give some additional details as to where the failure is occuring if this is the case.

Let me know if this is what is happening and what you find.

Regards,
Earl