Hi,
We use Jira Service Desk and we have one new customer with about 700 employees.
Every month new employees come and some old goes.
Any employee should be able to open a new jira-service-desk-ticket.
How can we handle this amount of employees?
@fharden, i'm not sure what you mean by "handle" but might I suggest that you have the project's Customer permissions set to allow "Anyone can send a request via the portal or email".
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Thats a good idea.
But I think if we activate this option, there are suddenly many spam mails in the jira-servicedesk-ticketsystem.
The second point is that a couple of the customer-members want to see and administrate all current issues of the opened issues.
How can I solve this?
"Customers" can't admin the issues. If someone needs to actually be assigned an issue they must be an agent.
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