Zoho link in Jira

[Ryan Van Der Vorste]

We have integrated our Zoho Desk and Jira for customer tickets. However, the UI in Jira makes it difficult to click on the actual link (text field). Is there a different way to do this so we can click and it hyperlinks back to Zoho instead of being a text field with both the Zoho @# and link in the same text box?

It works perfectly when we receive an email. We'd like it to work just like this...

[Bill Sheboy]

Hi @Ryan Van Der Vorste 

First thing, I am not using Zoho Desk, so I'm offering a more general suggestion:

Are you using a marketplace addon/app for connecting Zoho and Jira?  If so, I recommend contacting that vendor on their marketplace, support page to learn what they suggest.

Kind regards,
Bill

[Ryan Van Der Vorste]

Thx, Bill. I'm using the Zoho Marketplace and they recommend contacting Jira. Ha. :) Thx for the input.

[Bill Sheboy]

Umm, that is curious.  If it is their app which is updating a custom field (or posting a comment) that changes the issue, the vendor has control over how that is marked-up, link or not.