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Your Atlassian Cloud products are suspended

Maks Orel
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October 7, 2025

Hi! We were using Jira for over 5 years, and last week it was disabled due to suspended licence.

Currently, we have 2 administrators in project, but both of them don't have access and can't update billing information. I guess jira creator is no longer working at the company.

Already found similar topics, but I can't create a request to support because the button 'Continue raising request' is not working.

Снимок экрана 2025-10-07 в 11.41.04.png

Are there any ways to fix this? Or any ways to contact with atlassian support? Or just any ways to export tasks?

2 answers

0 votes
Jayesh Raghuvanshi
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October 7, 2025

@Maks Orel 

The error indicates your account is suspended due to inactivity, follow below steps

 

  • Try to regain the access of the Jira creator --> If possible, request temporary access, an alias, or mail forwarding from your IT/email team so password reset/verification emails can be routed to you.
  • Contact Atlassian Support and create a support ticket for the same https://support.atlassian.com/contact/#/ 

Note: You need to provide business justifation for re-assigment of permissions, keep it handy to make the process easy.

 

If you like the suggesstion, kindly accept the answer.

Thanks

Jayesh R

0 votes
Evgenii
Community Champion
October 7, 2025

Hi, @Maks Orel 

Welcome to Atlassian Community.

We, as community members, don't have access to any customer instances. Only support can make it. But I requested Atlassian support assistance. 

We received your request. Help is on the way! An Atlassian Support Engineer will review the post and respond on this thread within 2 business days.

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