Sometimes in Jira you can't add an image. You uploaded the image but you can't save the commentary and the image is grey.
If you reload the page it works as usual.
I think that happens when you do this thigs:
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Hi @Sara Serrano as @Tiina Savolainen mentioned, this appears to be a known issue on Atlassian's Jira Site, I would suggest Voting for it and watching it for updates.
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