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XRay Migration Issue from Jira Data Center to Cloud Sandbox "Occurred an error while migrating data"

David Kellam
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June 29, 2023

Hi Jira Community,

We are currently in the process of migrating from our on-premise Jira Data Center to the Jira Cloud Sandbox.

We've successfully migrated several XRay projects, but have encountered a persistent issue with our latest migration. Despite our best efforts, the process fails repeatedly and the error message we receive does not provide any actionable information.

From ErrorsAndWarningsReport.csv:

Cloud;Error;;Occurred an error while migrating data. Please contact the customer support team.

We have reached out to the XRay support team, but are yet to identify a viable solution. Therefore, we're hopeful that someone within this community has experienced a similar issue, and might be able to offer some insight or guidance on how we should proceed.

Thank you in advance for your time and assistance!

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