XML import issue, GC overhead limit exceeded

[Jenin Mohan]

Hi All,

I am getting below error when I am trying to import from the xml backup in our Jira instance:

2014-03-24 10:39:55,098 JiraImportTaskExecutionThread-1 ERROR anonymous 574x6x1 qq2bbc 10.9.10.138 /secure/SetupImport.jspa [jira.bc.dataimport.DefaultDataImportService] Error importing data: java.lang.Exception: java.lang.OutOfMemoryError: GC overhead limit exceeded
java.lang.Exception: java.lang.OutOfMemoryError: GC overhead limit exceeded
at com.atlassian.jira.action.admin.OfbizImportHandler.startElement(OfbizImportHandler.java:146)
at org.apache.xerces.parsers.AbstractSAXParser.startElement(Unknown Source)
at org.apache.xerces.parsers.AbstractXMLDocumentParser.emptyElement(Unknown Source)
at org.apache.xerces.impl.XMLDocumentFragmentScannerImpl.scanStartElement(Unknown Source)
at org.apache.xerces.impl.XMLDocumentFragmentScannerImpl$FragmentContentDispatcher.dispatch(Unknown Source)
at org.apache.xerces.impl.XMLDocumentFragmentScannerImpl.scanDocument(Unknown Source)
at org.apache.xerces.parsers.XML11Configuration.parse(Unknown Source)
at org.apache.xerces.parsers.XML11Configuration.parse(Unknown Source)
at org.apache.xerces.parsers.XMLParser.parse(Unknown Source)
at org.apache.xerces.parsers.AbstractSAXParser.parse(Unknown Source)
at org.apache.xerces.jaxp.SAXParserImpl$JAXPSAXParser.parse(Unknown Source)
at org.apache.xerces.jaxp.SAXParserImpl.parse(Unknown Source)
at com.atlassian.jira.bc.dataimport.DefaultDataImportService.restoreData(DefaultDataImportService.java:726)

Could you please suggest how could I overcome this?

Thanks and Regards,

Jenin

[Nic Brough -Adaptavist- · Accepted solution]

Start with https://confluence.atlassian.com/display/JIRAKB/JIRA+Crashes+Due+to+OutOfMemoryError+GC+Overhead+Limit+Exceeded