Workflow transition restriction issue

[Malee Copeland]

I am trying to prevent a work item from transitioning to a waiting for approval status unless a 8 or more attachments are attached, I am also trying to apply this rule to 2 status transitions. I have a team that requires a number of forms completed before they can start working on a task. 

I have tried using the workflow rule 'Restrict to when a field is a specific value.'

For this field Attachment

Review its value as A number and Check if it Is less than

This value 8

Even though I meet the requirement I have set, of 8 or more attachments the transition to 'waiting for approval' does not become available. I have tried attaching the attachments prior to ticket submission and after ticket submission and I run into the issue in both scenarios. I do also have a Jira form attached, so I'm unsure if that would affect anything.

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[Trudy Claspill]

Hello @Malee Copeland 

Welcome to the Atlassian community.

The Attachment field itself cannot be set to a number. The Attachment field is a structure representing all the attachments on the issue. I don't believe you can compare that field as a Number to a number to enforce a requirement about the number of attachments on the issue.

You could consider setting up an Automation Rule that checks the number of attachments and updates an "attachment count" custom number field that you create. You could then reference that custom number field in your transition condition.