Workflow doesn't reflect on Issue view

[Vipin Sroya]

I've created a workflow for a project. 

Here is the workflow: 

Backlog, Review Scheduled, Review Created, Review Shared with Client, Review Completed

ISSUES:

The Issue screen does not reflect these statuses when selecting'Workflow' to view the dropdown. 

The Issue screen has a 'Selected for Development' button. Why? This is not part of the workflow above.

[Nic Brough -Adaptavist- · Accepted solution]

My best guess is that you either did not publish the workflow, or you have not put it into a workflow scheme that is associated with your project.

[Vipin Sroya]

The workflow has been published because this workflow is reflected on the Issue pop-up modal, not the full screen. 

"The Issue screen does not reflect these statuses when selecting 'Workflow' to view the dropdown." ---  It does reflect some of the above statuses, and includes other such as In Progress or Next. Any idea why?

[Mohamed Benziane]

What say Nic its that when you customize a workflow you have to validate your chabges by hit the "Publish" button, if you don't it will not reflect your change.

[Mohamed Benziane]

Make sure that your transition was changed by what you want

[Vipin Sroya]

If I click on the 'View workflow' hyperlink, my workflow mentioned in my question displays. The problem is that the Issue screen does not reflect these statuses when selecting 'Workflow' and viewing the dropdown. 

The Issue screen also has a 'Selected for Development' button. Why? This is not part of the workflow and is confusing.  

[Jack Brickey]

@Vipin Sroya, the buttons reflect the transitions of the workflow. so you must have that transition somewhere on the workflow. If you are still having issues maybe provide screenshots and reference where you are having issues.

[Vipin Sroya]

@Jack Brickey Please see below for screenshots

[Vipin Sroya]

I have figured this out. I had to create a new workflow and added the same statuses. Apparently I was working off/editing an existing workflow and that's why the buttons (selected for development, next) were all showing on the Issue screen. 

[Mohamed Benziane]

In your workflow after clicking on edit do you have the publish button ?

This workflow it is used for the issuetype task ?

[Vipin Sroya]

If I click on the 'View workflow' hyperlink, my workflow mentioned in my question displays. The problem is that the Issue screen does not reflect these statuses when selecting 'Workflow' and viewing the dropdown. 

The Issue screen also has a 'Selected for Development' button. Why? This is not part of the workflow and is confusing.

[Mohamed Benziane]

Can you go to yout project setting>workflow select your workflow click on edit and show trqnsition. What do you have, can you provide a screenshot

[Vipin Sroya]

[Vipin Sroya]

Here's both problems on the Issue screen (not reflecting my workflow above, and displaying a 'Selected for Development' button:

[Nic Brough -Adaptavist-]

The only way that can happen in Jira is when the workflow you are looking at is different to the one associated with this project and issue type.

Or there is something horribly wrong!

Next steps here are:

• In your last screenshot, there is a "(view workflow)" option.  Can you click that and check that you come up with the same display of the workflow you get in the previous picture?
• Can you run the integrity checker and re-index the project?

[Vipin Sroya]

@Nic Brough -Adaptavist- @Mohamed BenzianeYes, the view workflow hyperlink shows the same workflow as in the picture I posted when editing the project workflow. 

Note: Task is the only Issue Type for this Project.

How do I run the Integrity checker and re-index? What is it for?

[Mohamed Benziane]

You can follow these steps in the link

https://confluence.atlassian.com/adminjiraserver/using-the-database-integrity-checker-938847667.html

[Vipin Sroya]

I checked everywhere (i'm a site admin) and can't find the integrity checker.

[Nic Brough -Adaptavist-]

Ah, you say "site admin", which implies Cloud rather than server.  Cloud doesn't let you run that, it's an Atlassian only function.

However, it also means that this is unlikely to be the problem, as it's run regularly for you.  I am pretty sure that you are looking at a different workflow to the one the issue is using.

[Vipin Sroya]

Can't be a different workflow. I get the same workflow when clicking the (view workflow) hyperlink:

[Nic Brough -Adaptavist-]

Could you hover the cursor over each of the arrows in turn.  If it is the same workflow, then you find that the buttons on the issue have the same names as the arrows.

[Vipin Sroya]

@Nic Brough -Adaptavist-The arrows just show Next. I think the problem may be that I'm on a simplified workflow, and not a Jira workflow? How do I switch over? 

I have a board created and this is supposed to be one of the 6 projects assigned to it. But I only see 5 and not this one. How do I assign this to my board?

[Vipin Sroya]

@Nic Brough -Adaptavist-My goal is to have 1 board, with 6 projects (which each have their own workflows). 

[Nic Brough -Adaptavist-]

The diagram you've shown is not a simplified workflow - the arrows between status have been added.  However, could you hover over each of the arrows coming from the "all" boxes as well.  One of them will be called "selected for development"