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Workflow Approval Reminders

Paul September 20, 2018

Hi There,

I want to set up automatic approval reminders to the specific users email to which the workflow is stuck on after a certain amount of time. (2 Days). How can I Set this up in JIIRA?

 

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Paul September 20, 2018

Hey Alexey,

I mean that the individual assigned to the workflow has not updated there status to the next transition. I want an auto-reminder sent to the user stating that the workflow is still pending action.

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Alexey Matveev
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September 20, 2018

Hello,

What do you mean by "the workflow is stuck"? Do you mean that a status was not changed within 2 days?

If so, you can create a filter like this:

not status changed after -2d

Then you can create a group of the users, who must receive issues from the filter above, and create a subscription for this filter for the created group. 

As a result users in the created group will be notified of the issues, which did not change statuses,

Paul September 20, 2018

Hey Alexey,

I mean that the individual assigned to the workflow has not updated there status to the next transition. I want an auto-reminder sent to the user stating that the workflow is still pending action

Alexey Matveev
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September 21, 2018

then your JQL query would be like this

assignee = currentUser() and assignee changed after -2d and not status changed after -2d

 Add all possible assignees to a group. And make subscription of this group. Each user will get issues only where this user is the assignee and this user was assigned more than two days ago and status had not been changed for 2 days.

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