Work items not visible under epic

[Mauro Dalle Prane]

Hello,

When I navigate to an epic, the work items assigned to that epic are not visible. 

I have opened the work item first and I have navigated from there to the epic, I have then also searched for work items in that epic with a JQL and I was able to find them, so they are definitely linked. 

The work items are all done or closed (the progress bar correctly shows that the progress is 100%), but I have already tried to select and unselect the option to show done items and I can't see the work items either way.

At first I thought that it could be because the epic is in done status, but I have checked other epics and the work items are visible. So far, I have only seen this with only one specific epic.

Any idea of what could be the problem? Thanks!

[Mohanraj Thangamuthu]

We have reported this issue to backend team now. Thanks

[Bill Sheboy]

Hi @Mauro Dalle Prane -- Welcome to the Atlassian Community!

Adding to the information from @Mohanraj Thangamuthu here is the link to the incident, which appears to be resolved:

https://jira-software.status.atlassian.com/incidents/czsbxccb7l6h

Kind regards,
Bill

[Evgenii]

Hi, @Mauro Dalle Prane 

Welcome to Atlassian Community!

There is an active incident, linked with this problem. Waiting for it soluition
https://jira-software.status.atlassian.com/

[Tim S]

Same for me. Yesterday it was working. Looks like a bug.

[pawarsachin84]

Hello Mauro,

1. The first thing comes to my mind is about "Issue Security Scheme".

Sometimes, issue security schemes can hide issues for specific users or groups—even though they're linked. You can try below.

Try viewing the epic as a user with full permissions (like a Project Admin).

Compare permission schemes for the affected issues and the visible ones from other epics.

2. Second thing is about "Resolution Field Issue"

If Done issues don’t have a Resolution set, they may behave inconsistently in filters or views.

You can try JQL like - issueFunction in issuesInEpics("key = EPIC-123") AND resolution = EMPTY

NOTE - in above JQL you need to enter your Epic number instead of EPIC-123

3. Check if there are Quick Filters or Board Filters hiding Done issues, especially those in specific statuses.

[Tim S]

not a security issue. I can view the work items in the project list view and open them individually. They don't show up in the epic detail view.