Work Item Created Clear Fields does not respect condition

[jessica_huebner]

As a Jira administrator, I want to implement an automation in my project that clears certain fields when a work item is created when a linked work item with 'Clones' relationship is present. The automation rule does not seem to respect the Linked work items present Types: clones that I've set. 

Context: Since there is no When" Work item is cloned, I am using the When: work item created, with a Linked work items present Types: clones as a condition (see attached screenshot). When I create an issue, the automation clears some fields unexpectedly even though there's a linked Clones work item.

How can I adjust this to work as expected? Your help is appreciated!

[Bert Dombrecht · Accepted solution]

Hi @jessica_huebner ,

Can explain the unexpected behavior in more detail?
Or share the audit log of the unexpected automation triggers?

I have checked my test project configuration to rule out any potential interference:

• Project default assignee
• Component default assignee
• Workflow post-functions

I have set up an automation that clears the assignee field if an (assigned) work item gets cloned, like you've shown in your screenshot.

-> I've also added a log entry to each step, to enrich the audit log.

This seems to work as expected:

1. Just create an assigned work item: the assignee is kept, the automation rule audit log says "No actions performed".
2. Clone an unassigned work item: the work item is cloned, the automation rule audit log says "No actions performed".
3. Clone an assigned work item: the work item is cloned and the assignee is removed.
4. Clone an unassigned work item and assign it in the clone pop-up: the work item is cloned and the assignee is removed.
5. Create an assigned work item and set the clone link in the create screen: the work item is created and the assignee is removed.

[jessica_huebner]

Thanks @Bert Dombrecht

I think this may have been user error. I just re-tested this after checking everything (didn't make any changes) and it seems to be working as expected. When I checked my audit log, It does say 'No Actions Performed', which is what I expected to happen.

Thanks for much for your insight! Great call to check the automation audit log! :)

[Shawn Doyle - ReleaseTEAM]

Hi @jessica_huebner 

If I understand this correctly, the automation is working even if it is not a clone?

[jessica_huebner]

Hey @Shawn Doyle - ReleaseTEAM 

Correct.