Work Email Account Deactivated

[Brandon Ngwenya]

I’m attempting to create an atlassian account using my work email but as soon as the account was verified it was then deactivated. The message then said that an email explaining the reason why was sent but when I check my mailbox or check with the system administrator at my work place no email was sent

[Samuil Enchev]

Hi @Brandon Ngwenya

It looks like your account is being automatically deactivated because your work domain is "managed" by your organization. When a domain is claimed, Atlassian security policies often disable new accounts until they are officially authorized by an admin.

The reason you didn't get the explanation email is likely because our system stops sending notifications to accounts once they are marked as "Inactive."

To fix this, please ask your Atlassian Org Admin to:

1. Log into admin.atlassian.com.

2. Go to Directory > Users.

3. Search for your email and filter by Status: Deactivated.

4. Select your profile and click Reactivate account.

If your company uses an Identity Provider (like Okta or Azure AD), they may also need to ensure your email is added to the Atlassian sync group on their end.

In case this fails, you may need to submit a ticket. 

1. Go to https://www.atlassian.com/company/contact/purchasing-licensing?redirectSource=sac-wac-redirect#/ 
2. Under How can we help you?* select Your account
3. Under Choose a topic select Log-in issues
4. Click on Need more help? - you may have to do this twice
5. Describe your issue in the Your question box and click Submit

Best,
Samuil

[Arkadiusz Wroblewski]

Hello @Brandon Ngwenya 

The Community cannot reactivate accounts. Since this is a work email, ask your company's Atlassian Admin to check your status under admin.atlassian.com → Directory → Managed accounts (or via your IT team if you use SCIM/SSO).

If they can't reactivate it, Atlassian Support must check the backend. I've flagged your post to get it routed to them. In the meantime, please avoid posting any private account details here.

Best,

Arkadiusz 🤠 ☀️