Work Email Account Deactivated

[Brandon Ngwenya]

I’m attempting to create an atlassian account using my work email but as soon as the account was verified it was then deactivated. The message then said that an email explaining the reason why was sent but when I check my mailbox or check with the system administrator at my work place no email was sent

[Arkadiusz Wroblewski]

Hello @Brandon Ngwenya 

The Community cannot reactivate accounts. Since this is a work email, ask your company's Atlassian Admin to check your status under admin.atlassian.com → Directory → Managed accounts (or via your IT team if you use SCIM/SSO).

If they can't reactivate it, Atlassian Support must check the backend. I've flagged your post to get it routed to them. In the meantime, please avoid posting any private account details here.

Best,

Arkadiusz 🤠 ☀️