With "new issue search" all queries return no results; "old issue search" works fine

[ausmal]

Sometime in the last few weeks, something seems to have changed for my Jira Cloud instance that makes search completely broken. Regardless of what query I run, if I have new search enabled, I get "There's nothing matching your search". If I switch back to the old search, everything works as I expect. This also seems to have completely broken my Kanban boards which now show no items and there doesn't seem to be a way to get it to use the old search. All the built in filters, including "All Issues" now return no results.

Is there any way I can do anything about this? Some way to force reindexing or something?

[Murat Seven]

Hi @ausmal  and welcome to the Atlassian Community!

Can you test this with an incognito tab or a different browser?

I don't have clear information on this problem, but since there are some bugs and items waiting for development in the new issue search feature, I recommend you continue with the old issue search for a while.

[ausmal]

Yes, I have tried it from multiple computers. Other users in my project are also seeing the same problem.

I have no problem continuing to use the "old" search feature except for that it also affects my Kanban board, where I now see no work items regardless of whether I have old or new search. I was able to hack around this (see my reply to the other comment), but something is definitely broken.

[Mike C]

My team is seeing this exact same issue (new search -> zero results returned from filters -> empty boards).  Multiple users, multiple browsers, and affecting both issues migrated from Server as well as new issues created in cloud.

@ausmal, thank you for both raising this problem and also documenting a workaround.  (Hacky it may be, but it's getting us past the problem, at least for now)

@Atlassian, has this been captured into a bug?

[MattD]

You don't get any results at all from the new search, no matter what query is used? That's odd. 

[ausmal]

Of the built in filters, the only thing that has results is the "Viewed recently" filter.

Curiously, I can get other filters to have results if I put "order by lastViewed DESC". This can even be combined in nonsensical ways like "order by key DESC, lastViewed DESC" and then I do get results (ordered by key, like I'd hope).

I can make my Kanban board work again by adding this to the filter it draws from, however, this is all really bizarre.