With Admin privileges, how do I change a resolution on a ticket?

[Kyle Messerschmidt]

If I hover over some of the boxes on my ticket it'll pop up the little pencil to edit it, but the Status and Resolution are not things I can directly edit from the ticket.

I've been asked to change the resolution that's currently selected into another resolution that exists. What's the best way to do this?

[Joe Pitt · Accepted solution]

You need to create a transition in the workflow that provides a screen with the resolution field. A properly configured Jira will NEVER put the resolution on any screen other than the one for a transition where it should be set.