Windows Classic Workflow Problem

[Deleted user]

Hi there,

Why in the default windows classic workflow sometimes an issue with the Closed status cannot be moved to Resolved status without re-opening.

Any reason or fix for this? Thanks in advance. 

Talk soon!

[Nic Brough -Adaptavist-]

I am not sure what you mean by "windows classic workflow", I can only assume it is the name of a workflow one of your administrators created and hence you'll need to talk to them about how it works.

[Deleted user]

To clarify, it is the "Classic Default Workflow". 

Visually speaking, imagine us not being able to drag a Closed Issue (in this case mapped to a QA Column) to a Resolved Issue (in this case the Done Column).

We don't know why when we try to drag a Closed Issue in the QA Column to the Done column it is locked - we cannot drag and drop it to Done. Only way to proceed to move the Closed Issue to Done (Resolved) is to re-open the Closed Issue and then update it's status to Resolved in dropdown. Why can't we just drag and drop?

Thanks!

[Nic Brough -Adaptavist-]

It's most likely that there is a condition on the workflow that is blocking it.  You'll need to ask your administrators to investigate.