Wiki Markup changing Users Requests

[Gualter Augusto]

Hi,

Currently we face an issue:

If a customer sends a requests which has a Wiki Markup rule, it changes the customer request.

Example:

"Hi, I have issues with my code: 

<p>You wrote: {{ name }}</p> 

Thanks"

It changes {{ name }} to name monospaced. 

How can I counter this?

Thanks

[Shannon S · Accepted solution]

Gualter,

I wouldn't recommend this, but to avoid that you would need to change the default text renderer:

• Configuring Renderers

Be aware this would change the renderer for that field in all circumstances, whether your user created the ticket by email or not. This is changing a basic functionality of Jira so you will need to let your team know you are disabling this.

Otherwise, they could use something like {noformat} surrounding the {{name}} usage that tells Jira not to format that particular part of the message.

Regards,

Shannon

[Gualter Augusto]

Shannon,

Thank you for the reply. I will try this.

Since I use JIRA SD as an external user tool I cannot force my customers to to use a wrapper inside their code as they do not know of this limitation.

I need to be able to see the message contents without any special rendering.

[Shannon S]

Gualter,

Once you give it a try, if you have any trouble, please let us know.

Regards,

Shannon

[Gualter Augusto]

What is the worst it can happen if I change the rendering of the fields I want? Worst case my team looses the option to wiki render their text right?

[Shannon S]

Gualter,

That's correct, those existing fields would lose their ability to style text with wiki rendering.

Regards,

Shannon