Why won't Jira and Trello connect

[Bill McCarthy]

Our organization is having issues connecting our Jira and Trello powerup. After we activate the powerup in Trello the connection hangs and never completes. It was working a few weeks ago, but has suddenly stopped. Is there anything that we could be doing incorrectly?

[Bill McCarthy]

Here is the window where we hang. 

[Raul Vega]

I'm experiencing the same issue.

[Bill McCarthy]

Jira support was able to assist. Here is what they sent me after they resolved the issue. 

The Trello<>Jira integration requires there to be a Trello system addon installed in Jira. This is automatically installed and activated in all Jira Cloud instances, however, for some reason, there was a lag in when it was installed on your Jira instance. When you attempted to connect Trello to Jira, the Jira Power-Up attempted to "validate" your Jira URL to make sure it was capable of handing the integration. The results of that attempt were cached by the Jira Power-Up (it has a 2 day expiry) and so it was report that your Jira was invalid for up to 2 days. I did verify that your Jira has the Trello add-on... not sure why it was missing when you attempted it, but all I had to do was clear that validation cache then everything worked.

There was nothing you could do on your side to fix this on your own.

[Niel Ruben]

Hi Bill,

It seems like I'm having the same issue. Sometimes I'm stuck on the screenshot above and sometimes I get the following response: "

Error while validating tenant and addon enabled"

Can you help please?

[Vai Cheung]

Hello,

Was there ever a resolution for this? We are also experiencing the same error as above. 

[pierre.baerens]

Same here but stuck in the verifying step. Is there a solution?

[eduardo@elsoft.com.au]

I my case, it was stuck in the "Verifying..." part. The issue was the link URL. I was using with a backslash at the end. Removing it and just using the `https://companyname.atlassian.net` worked, at least for me.