Why the tasks from the list view do not appear in the board view?

[Rustem Zhetpisov / DBOX]

I created a new space and added some tasks from the List view, then switched to the Board view. Surprisingly, my tasks didn't appear there. Then I created a couple of tasks on the board, and now I see those two tasks in both views, but tasks created from the list still do not appear on the board. I have no filter applied by myself, and I do not see any other reason why tasks are hidden.

Could someone give any advice on how to solve this?

[Trudy Claspill · Accepted solution]

Hello @Rustem Zhetpisov / DBOX 

Welcome to the Atlassian community.

What kind of Space did you create? Get that information by clicking on the ... next to the Space name. the information is at the bottom of the pop-up.

After initially creating the space did you make any changes to it besides adding the items?

[Rustem Zhetpisov / DBOX]

Thank you for welcoming @Trudy Claspill 

It is a Team-managed software space. As I remember, I did not make any customisations to the project.

[Trudy Claspill]

I see in your reply to @Stephen_Lugton  you have said you created another Space and all appears to be working correctly there.

If you would like to continue to try to figure out why the first space is not working correctly, can you provide additional information?

When you created the Space did you elect to create a Kanban oriented Space or a Scrum oriented space?

In the Space Settings > Features area is the Backlog option turned on? Is the Sprints option turned on?

If the Backlog option is turned on and Sprints is off, then items you create in the List tab are likely being added to the Backlog and need to manually be added to the Board from the Backlog tab.

I have seen posts in the community before about this same type of problem happening to other people. I don't recall if a solution was found other than creating a new Space, but I will see if I can find those posts.

[Rustem Zhetpisov / DBOX]

That was the case. All my tasks were in the backlog.

I removed the backlog tab, and all my tasks now appear on the board.

Thank you very much @Trudy Claspill 

[Stephen_Lugton]

Hi @Rustem Zhetpisov / DBOX 

It may be due to the board filter, your work items DBX-1 to DBX-4 are all epics and DBX-7 is a story, whereas the two items that do appear on your board are both tasks.

Check that you board filter isn't set up to only show tasks.

Your board may also be set up so that epics don't appear on the board:

(Found under board settings -> layout -> columns)

[Nikola Perisic]

Hi @Stephen_Lugton 

Not necessarily, List and board are interconnected between each other and it wouldn't make much sense to see it on the list but not on the board. This could be the case if the project was created with scrum template.

[Stephen_Lugton]

@Nikola Perisic that makes sense, my comment was based on only tasks being displayed not stories, especially when the statuses of one that isn't visible is the same as one that is, otherwise I would have also suggested checking the column mapping.

[Rustem Zhetpisov / DBOX]

Thank you all for trying to help)

Unfortunately, I was not able to find settings -> layout -> columns to check this setting. However, it is not based on the type of work item, as I tried different ones.

As you may see on the screenshots here, I have items of different types, but only three of them are displayed on the board, those that were created on the board itself. By the way, only Tasks and Stories can be created from the board in my space.

It looks like everything is fine from the mapping side; all statuses are mapped to columns. But what's strange is that the numbers on the mapping settings panel differ from the number of visible work items.

P.S. I have created another space, and for a while, it seems like everything is going smoothly.