Why my tickets get disappear after they moved to DONE state in GROWTH project?

[Shahbaz Zaib]

I have multiple projects under my account. However, I am facing issue with one of the boards that when I move a ticket from To do or other states to Done State, it gets disappear. What should I do?

[Mikael Sandberg · Accepted solution]

Check the filter that you have on the board, it could be that it is filtering out the Done status.

[Shahbaz Zaib]

@Mikael Sandberg Thank you for such a quick turn around. It works. Really appreciate.

[John Funk]

Hi Shahbaz,

Check the column mappings in the Board Settings to make sure the Done status is mapped to the Done column. 

Also, you can check the Kanban board sub-filter at the bottom of the board settings > General. 

[Hamid Khorshidsavar]

Hello @Mikael Sandberg and @John Funk 

I hope you gents are doing well!

I have a similar issue, I appreciate it if you could help me.

I create my projects on project templates >> work management >> project management and the project type is company management.

I need to add more columns based on my projects. And always even change the name of the “DONE” column to approved. But after a short while when I want to find tickets all wiped out and I have to dig to find them and that will be time-consuming for me.

Is there a setting that I could set for this action not to happen at all?

Your responses are highly appreciated.

Thank you!

[John Funk]

Hi @Hamid Khorshidsavar  - unfortunately, there is no way right now to prevent that. I suggest you click on the Give feedback icon on the bottom left of the project and let them know you would like that feature. 

[Hamid Khorshidsavar]

Hi @John Funk 

Thank you for your response. very much appreciated!

that's a shame we don't have this option as I burns my time a lot. 

sure, will do as you said and hopefully, I will be heard. 

have a good day,

Best,

Hamid