Why is the workflow different for old and new tickets logged?

[Angus Smith]

Hi there community, On a certain project, the workflow on tickets already created only allows me to see 1 option (W/O on hold). When we create new tickets on this project for the same "assembly" process, we can see and select 2 options (W/O ON HOLD.....as well as W/O IN PROGRESS." I am a Jira admin, and can see both options in the older workflow tickets, but when logged in as a normal user or any other role (besides Jira admin) you can only see half the workflow options. See below screenshots. 

I went through the audit log but could not find anything relating to this that was done.

[John Funk · Accepted solution]

Hi Angus - what Conditions are on the transition that regular users can’t see?

[Angus Smith]

Hi John, regular users can't see the "W/O IN PROGRESS" 

[Angus Smith]

Hi John, apologies, I am new to Jira. Here is what you are looking for.

[John Funk]

Okay, thanks. And that's what I figured was the problem. Change the All of the following conditions drop down to  the Any of the following conditions option. Be sure to publish the changed workflow. 

[Angus Smith]

Hi John, it is working. Hallelujah! Thank you very much for sharing your experience with me! I am absolutely grateful.

[John Funk]

Awesome! So happy to hear!