Why is the 'Description Area' category not visible for the Issue Layout?

[Tim Dunn]

I would like to make a custom multi-line text field appear under the description field on the left-hand side of the (new) issue view.

Based on the following article, this should be possible simply by adding the desired custom field to the 'Description Area' of the issue layout, however, I only see 'Primary' and 'Secondary' categories. I do not see a 'Description Area' as per the image in the article:

https://confluence.atlassian.com/jirasoftwarecloud/configure-field-layout-in-the-issue-view-961798059.html

Any pointers on what I'm missing to make this work (using Cloud) would be much appreciated. Thanks!

[Tim Dunn · Accepted solution]

I couldn't see the option as the Description Area hadn't been rolled out to our cloud instance yet. Support kindly expedited deployment for us, so now I have it.

[Jack Brickey]

Awesome! While I like a lot of things about Cloud including the active rollout of new features it can be frustrating at times to deal with the changes and answering questions in the Community is often footnoted with “this is how it is in my instance yours may be different”. I wish there was a version number we could reference.

[Jack Brickey]

@Tim Dunn , if you add a multi-line text field it should end up in the Description area by default. Have you tried and is this not happening?

[Tim Dunn]

Hi Jack,

Thanks for the suggestion, however, I have indeed tried that to no avail, unfortunately. Just to confirm:

• I have a custom multi-line text field used on all screens in the project for a particular item type (bug).
  • I've tried the default and wiki markup renderers in case that makes a difference.
• In Project Settings > Issue Layout for the bug type, I see the fields sorted into 'Primary' and 'Secondary' categories.
• My multi-line text field can be moved between both 'Primary' and 'Secondary' but there is no option to move it to the 'Description Area'.

Thanks again.

[Jack Brickey]

I suggest you contact Atlassian Support. It should work fine.

[Tim Dunn]

Thanks - I've contacted support and will report back if/when resolved.