Why is my ticket not showing in my filter

[Anette Andersen]

I have created this filter: 

parent IN (BBCX-16517, BBCX-16222, BBCX-16525, BBCX-16670, BBCX-16527, BBCX-18164, BBCX-15511, BBCX-16530, BBCX-16528, BBCX-16535) AND labels != post-mvp

To get an overview of all tickets within those parent items. 

For some reason at least one ticket isn't showing up as a work item under the filter (and therefore not on my board). 

The ticket's parent is an epic BBCX-16530

I am breaking my brain trying to understand what could be the reason for this. Please help. :-D 

[Gor Greyan · Accepted solution]

Hi @Anette Andersen

Welcome to the Atlassian Community!

One thing to check is the Labels field on the missing work item.

Your JQL includes:

labels != post-mvp

In Jira, != does not include issues where the field is empty. So if the work item has no labels at all, it won't match your filter, even though it doesn't have the post-mvp label.

[Anette Andersen]

Thank you! The ticket does have a label. I have now also been able to find it in the filter. 

It is just my board it is not showing up on. I still can't understand why. I have been working with Jira for a decade, this is the first time I've had an issue I've not been able to solve through the community posts already existing. 

[Gor Greyan]

Hey @Anette Andersen

Thanks for the update, and glad you were able to find it in the filter.

If the issue ssue matches the filter but doesn't appear on the board, maybe the problem is board-specific rather than JQL-related.

A few things I'd check next.

Is the issue's Status mapped to a column on the board? Issues in unmapped statuses won't be displayed.

Does the issue have a Quick Filter or Swimlane condition applied that could be excluding it?

[Anette Andersen]

The overall board is based on this filter: 

project = BBCX

AND component IN (Backend, Services, CMS, "Mobile App", "Website Front End")

AND status IN (Blocked, "Deployed to Live", Done, Duplicate, "In Review", Invalid, "Live Sanity Check", "More information required", "New (migrated)", "Not Started (migrated)", Parked, "PR reviewed", Prioritised, "QA Blocked", "QA in Progress", "QA Passed (TEST)", "Ready for Devs to test", "Ready for Product review", "Ready for QA", "Ready for QA on Test", "Ready to Test on Mars", "Requirements to do", "Ticket ready for development", "To Do", "To Retest", "Won't Fix", "In Progress", QA, "Ready for Dev Review")

AND type IN standardIssueTypes()

ORDER BY created DESC 

The ticket is in project bbcx, has component mobile app, is in status qa blocked and is a standard issue type. I don't understand why it's not showing up. 

[Anette Andersen]

All statuses are mapped. 

I can't see any conditions applied on either my quick filter or swimlane.  

[Gor Greyan]

Hey @Anette Andersen

Does opening the board filter directly and adding AND key = BBCX-123 (replace with the issue key) return the issue?
Does the issue appear in Issue Navigator when using the board filter, but not on the board itself?

[Anette Andersen]

Ah, I've figured it out. 

It is because we've recently (6 month ago, haha) moved to cloud, and I can see it auto adds a board sub filter. That sub filter was the cause of the problem. When I removed that the missing ticket appeared. 

Thank you so much for you time to try and help me with this. :) 

[Gor Greyan]

@Anette Andersen

Happy that the issue is solved.
Glad to communicate with you!

Have a nice day.