Why is my filter not removing Done status issues?

[Davina Pasiewicz]

I have created this filter to show me all tickets with the internal_support label that are any status accept for Closed or Done. For some reason my JQL query is not filtering out tickets with status Done. Here is a screenshot that shows a sample ticket with the Done status still appearing in the list. Is my query incorrect? Can anyone help me? 

FYI, I removed some information for security purposes so that is the reason for the extra white space. 

[Alexey Matveev · Accepted solution]

Hello,

Put AND instead of OR.

Or just change to

status not in (Done, Closed)

[Davina Pasiewicz]

WORKED! Thank youuuuu! Community Champion indeed. 

[Alexey Matveev]

You are welcome! If my answer helped you, kindly accept my answer.

[Davina Pasiewicz]

Done! Thanks again!