Why is my JIRA account bugging?

[Raymonde Chbat]

Dear Team,

It's been a week that I can't comment on already opened JIRA tickets, nor assigne it to anyone else. In fact the JIRA page opens and I cannot do anything about it, it doesn't even scroll down. However, I can create new tickets normally.

Please help.

Many thanks,

Raymonde Chbat

[Nic Brough -Adaptavist-]

At first, that sounds like someone changed your permissions, but the "scroll" problem suggests something else.

Could you try a different browser?

[Raymonde Chbat]

Hello Nic, 

I wanted to try to open it from Internet Explorer but it just couldn't open. It was giving me wrong password, however, I was sure to use the right one.

[Nic Brough -Adaptavist-]

So you can log in with one browser (which one?), but not Internet explorer?

[Raymonde Chbat]

Exactly, I can login with Google Chrome.

I have been using Jira for the past 6 months & this is the first time this happens to me. It's been a week I am facing this issue. Yesterday I had an update for Google Chrome, I thought it might be it the problem, but nothing changed even after the update.

I can login new tickets and assing them, but whenever I open an already existing ticket assigned to me I get the below. And I cannot scroll down to comment nor click to assign it to someone else.