Why is a Jira automation in read-only, even for the rule owner

[Christian Piermayr]

Hi everyone,

I am experiencing a strange issue with a Jira automation rule. My coworker created the rule herself (and is the owner of the rule) and now it appears to be in a read-only state - even I as a jira admin with all rights can not change it. 

Has anyone experienced something similar?

One thing I noticed some days ago before the rule was created was that there were two users from her in our system one that was deactivated and another one which is active. 

Thanks in advance for any insights or solutions!

Christian

[Tudor Tofan · Accepted solution]

Hi @Christian Piermayr !

Please check the following setting, in the automation detail. Maybe your colleague set the automation as private and she is the only one able to edit.

[Christian Piermayr]

Hi @Tudor Tofan 

You are right - the setting is private yet she can not edit it either. Any suggestions for that?

[Tudor Tofan]

Hi @Christian Piermayr ! 

Since you mentioned that there were 2 users for your colleague at one point, probably they created this automation with the one that got deactivated in the meantime. In this case, I can only think of deactivating this automation and copy it to a new one.

[Bill Sheboy]

Hi @Christian Piermayr 

I recently learned the "read-only" indication for rules appears when Jira automagically adds a rule for re-occurring work item creation.  This is not stated in the documentation.

Here is a related question and the post from the Atlassian team member describing this behavior:

https://community.atlassian.com/forums/Jira-questions/Unable-to-edit-recurring-automation/qaa-p/3139600#M1155781

Kind regards,
Bill

[Anthony Morais]

Hi @Christian Piermayr 

If you have a Site administrator role it is not enough to manage the Automation rules, you need Jira administrator permissions to edit. 

It would help to check this document: Permissions required to manage Automation rules

From "Rule details", you can view who have the permission to Edit the Automation rule:

Hope this helps you identify what’s going on.

[Christian Piermayr]

Hi @Anthony Morais 

I am equipped with not only site admin but also Jira Administrator rights and it still does not give me permission to intervene as I believe it should when set to private.