Why is Atlassian forcing me to login with Google

[Albert Jankowski]

I have a username and password to my account but somehow it is forcing me to login with my Google Account.  I have tried resetting the password and also removing that user from the Group that is connected to GSuite.

We used to connect to my account from our Drupal website using the Jira Rest module but for some reason, it recently stopped connecting. I'm thinking the reason is that it is forcing a Google Account instead of the login credentials provided.

[Dario B · Accepted solution]

Hi @Albert Jankowski ,

There are 2 different issues reported in here. Let me try to address them one at the time:

1) If you are forced to log-in using your Google account it means that G Suite integration has been enabled on your instance:

[...] After you set up G Suite integration, all users on your email domain will log in with their Google account by clicking Log in with Google.[...]

Please review the below links for more details on this:

• G Suite integration
• Enable or disable G Suite integration
• Manage your users
• How G Suite users log in
• G Suite FAQs

2) Basic authentication with username and password (as well as cookie authentication) has been removed in Cloud since some time and it has been replaced by Basic Authentication with email address and API Token.

This change was announced long time ago: Deprecation notice - Basic authentication with passwords and cookie-based authentication

Therefore, in order to be able to connect as before you just have to replace the username with the email address you use to log-into Jira and the password with an API Token.

Finally, together with the already provided links, you may also want to have a look at the below documentation request that provides some more details and examples on how to authenticate REST API calls against Jira Cloud:

• JRACLOUD-72405: The examples in the REST API v2 and v3 documentation pages can cause confusion

I hope this helps.

Cheers,
Dario

[Albert Jankowski]

Thanks Dario. Using the email and API Token fixed the issue. (I didn't have to disable GSuite as I was thinking)

[Dario B]

You are very welcome @Albert Jankowski, I am happy to know my answer helped! :)