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Why i am unable delete my account?

SSamal
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July 11, 2024

 

 

You can't delete your account Your account can't be deleted because: This account is the primary billing contact for one or more products. This account is a technical contact for one or more products. To continue deleting this account the account owner needs to visit my.atlassian.com and designate a different user as a billing and technical contact. Read our support documentation for more help and instructions: https://confluence.atlassian.com/x/pTgoPQ

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Prachi Bolar
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
July 11, 2024

Hi SSamal,

Thank you for reaching out Atlassian Community.

You are unable to delete your account as you are the technical billing contact of your site and its products.

You will have to first update the technical contact by following this : https://confluence.atlassian.com/jirakb/how-do-i-add-a-technical-or-billing-contact-to-my-account-432800062.html and then remove the account that is the technical billing contact and later should be able to delete the account.

If you facing any issues, please raise a ticket via : https://support.atlassian.com/ and our team can further check the account details, validate the profile which you wish to delete

Thank You,

 

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